Description
Snappr is hiring a Support Operations Manager to own and grow its full customer support function for Consumer and Enterprise customers. The role manages Customer Success Specialists and Team Leads, improves resolution times and CSAT through data analysis and process improvements, recruits and trains agents, and deploys AI tools to increase support efficiency. The position requires at least five years of relevant experience, including two years leading teams of 20 or more, and requires 100% onsite reporting in Ortigas.
