Description
Wave is hiring a Support Quality & Training Lead in Kotu to manage a team of Support Quality & Training Officers and oversee customer service quality, knowledge management, process documentation, training materials, quality reporting, and cross-departmental initiatives. The role requires fluency in English and local languages, a bachelor's degree, at least five years of customer service or call center experience, and at least two years of leadership coaching experience. The position is permanent, offers health insurance and other benefits, and requires work authorization in The Gambia.
