Description
Infinite Campus is hiring an onsite Customer Support Specialist in Blaine, Minnesota to serve as the primary contact for customers with questions, requests, and troubleshooting issues related to Infinite Campus software. The role provides telephone and electronic support, verifies credentials and service-level agreements, resolves or escalates incidents, documents requests, tracks unresolved issues, and maintains product knowledge and customer service standards. Applicants need a bachelor’s degree or equivalent transferable experience, previous customer service experience, and the ability to troubleshoot complex software issues.
