Description
The Retail Support Representative serves as the first point of contact for colleagues in a store, answering questions by phone, email, and chat; scheduling appointments for hearing care professionals and opticians in the Netherlands and Belgium; maintaining customer files; handling complaints and feedback; and following up on appointment changes. The role requires MBO-level work and thinking skills, availability for 3 to 4 days per week, customer- and results-oriented behavior, flexibility, and the ability to handle stress. It offers 24 to 32 hours per week, employee discounts, benefits, travel expense reimbursement, and career advancement opportunities.
