Description
The Support Representative will provide customer support for a media company in Amsterdam, handling technical questions, phone calls, emails, and support tickets while monitoring systems, diagnosing problems, and performing on-site checks. The role also involves preparing documentation and knowledge-base articles, participating in research and development and quality-assurance testing, and coordinating with sales and technical teams. It is a full-time position requiring at least MBO level 4 IT knowledge, familiarity with Windows and IT Service Management, and experience with Zendesk and monitoring software.
