Support Representative, London at Runway

Runway is hiring a Support Representative to handle high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro, and Max users. The role uses macros, playbooks, and AI support suggestions to resolve tickets accurately and quickly, routes complex or product-judgment issues to Tier 2 or Enterprise Support, and flags recurring questions for macro development. No creative or AI background is required; training is provided, and candidates should have clear written communication, comfort with repetitive process-driven work, and 0–2 years of customer-facing or process-driven experience. The role is open to hiring in London and APAC, with a U.S. salary range provided.