Summary from listing
The Support Services Technician provides desk-side technical support to employees across Steve Madden’s multi-site environment, which includes 2000+ users and Microsoft and Apple technologies. The role manages service requests, troubleshoots issues, supports PC imaging and deployment, maintains customer satisfaction, and reports critical issues and service-level breaches. It requires basic Help Desk experience, customer-facing skills, Microsoft and Apple device support, and on-site availability five days per week. The expected base salary is $26.00 to $28.00 per hour, with health and dental insurance among the benefits.
