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Support Solution Expert at SAP

Location
Massachusetts
Level
senior
Posted

Summary from listing

The Solution Support Expert for Packet Core will serve as a senior technical authority for complex 5G Core, 4G EPC, Cloud Native Packet Core, and policy solutions, primarily supporting UK customers. The role owns critical issues from investigation through resolution, isolates faults across multi-node and multi-vendor environments, leads emergency recovery and root-cause analysis, manages high-priority customer service requests, and contributes to operational resilience, automation, and regional technical capability. It requires a bachelor’s or master’s degree in engineering or a related technical discipline and at least eight years of relevant telecom, Packet Core, cloud, or advanced technical support experience.

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