Description
Creative Realities is hiring a Support Specialist, Level I to manage and resolve customer network issues, generate and process service tickets, monitor client systems and SLAs, perform remote troubleshooting, coordinate escalations and field-service dispatches, and maintain customer documentation. The role requires a diploma or equivalent, at least two years of help-desk or call-center experience, knowledge of operating systems and basic IT terminology, familiarity with Microsoft Office and ticket or CRM systems, and computer and audio-visual hardware knowledge. Benefits include medical, dental, vision, disability, retirement, paid time off, and holiday pay.
