Description
Duco is hiring a customer support technician to resolve complex technical issues for financial-services customers from implementation through ongoing support. The role involves ticket registration, root-cause analysis, customer communication, escalation management, configuration requests, and coordination with engineering, product, and commercial teams. Candidates should have technical customer support experience, SQL querying experience, familiarity with JIRA and Confluence, and experience supporting external customers; experience with Groundcover, AWS, programming languages, BI tools, and AI tools is advantageous. The position offers a competitive salary, success-share bonuses, private medical insurance, flexible working, and other benefits.
