Description
Fora, a modern travel agency founded in 2021, is seeking a Support Specialist to join their growing Product Operations & Support team. This role involves supporting advisors across various queues, including booking, account, finance, and advisor experience, requiring fluency in operational aspects like GDS rate discrepancies and commission inquiries. The specialist will handle escalations, write clear communications, maintain SOPs, and drive improvements in support scalability. They will report to the Senior Manager of Support Operations and collaborate with cross-functional teams.
