Description
HomeMade is hiring a full-time Support Specialist to support customers through the HomeMade journey by handling inbound and outbound communications, onboarding and ongoing support, account documentation, Salesforce updates, complaints, and customer inquiries. The role reports to the Customer Support Team Leader, requires Monday-to-Friday availability from 7:00am to 7:00pm, and offers a hybrid workplace. Candidates should have empathetic customer service, problem-solving, communication, and technology skills, with experience in customer service, sales, or account management preferred; aged-care experience is appreciated but not essential.
