Description
Hummingbird is hiring a remote Support Specialist to provide technical and functional support for customers using its AI-powered compliance SaaS platform. The role handles product usage questions, API integration troubleshooting, regulatory filing inquiries, customer communication, ticket escalation, and support-process improvement. Candidates should have strong technical troubleshooting skills, experience diagnosing and reproducing bugs, and familiarity with APIs and SQL; experience with coding languages, Workato, or other iPaaS solutions is a plus. The position requires East Coast hours, supports international customers, and offers remote work, health, vision, dental, and 401k benefits.
