Description
Viktor is hiring a Tier-1 AI Support Engineer to triage, reproduce, resolve, and escalate customer-facing AI-agent issues; read logs; write actionable bug reports; identify support trends for product; and improve documentation and self-serve fixes. The role requires 2–5 years of technical support experience at a SaaS or AI company, strong written and spoken English, technical issue-reproduction skills, and AI-native curiosity. It is an on-site position based in Warsaw or Dublin, with compensation described as top-of-the-market.
