Description
Concord is hiring a bilingual Support Specialist for Client Operations to manage corporate client requests and deliver timely, accurate service. The role processes payments, returns, and chargebacks; validates and uploads sales data; generates KPI and executive reports; maintains secure documentation; audits consumer information; and collaborates on operational improvements. Candidates need a technical or bachelor's degree in administration, finance, accounting, or a related field, or equivalent experience, along with advanced English, intermediate Microsoft Excel and Office skills, strong communication, customer service, organization, and deadline-management abilities. The role requires availability on Mexican holidays and time off on U.S. holidays.
