Description
The Support Specialist I provides inbound and outbound technical support for software, services, peripheral devices, and equipment through verbal guidance and remote computer connections. The role documents inquiries and resolutions in CRM systems, escalates issues, follows company procedures, and maintains customer engagement. It requires a high school diploma or equivalent, one year of customer service experience, one year of experience with customer relationship management, point-of-sale, or similar systems, and two years of Microsoft operating systems experience. The position is primarily office-based but also allows remote work, with compensation of $15.63 to $20.34.
