Description
The Support Specialist II provides technical support and customer advocacy for the 3-GIS product suite within the Esri ecosystem. The role diagnoses complex software issues, guides customers through GIS workflows, configures and upgrades 3-GIS and Esri systems, supports web services and databases, tests software, and collaborates with Sales, Product, Development, and PMO teams. It also includes customer enablement, knowledge-base contributions, onboarding support, and possible on-call participation. The position requires a bachelor’s degree in a relevant field, 3–4 years of customer service, technical support, or GIS experience, and hands-on experience with ArcGIS, 3-GIS, Python, database tools, and ticketing systems. It is a remote role with limited travel and a 40-hour Monday–Friday schedule.
