Description
The role handles customer inquiries and support tickets for GUS-Software solutions and services, resolves recurring issues independently, maintains knowledge-base quality and first-contact resolution, and collaborates with the Head of Customer Support and internal business areas. It requires an IT-related qualification or equivalent experience, business-process understanding, technical knowledge of applications and system landscapes, strong communication and problem-solving skills, and the ability to work in a team. The position offers hybrid work, training, development opportunities, and benefits.
