Summary from listing
The Support Specialist provides advanced, hands-on technical support for an AI product suite, handling customer emails and tickets, direct calls, application and system-log investigations, basic Python troubleshooting, incident response, onboarding and offboarding, documentation, and escalation. The role requires prior technical or customer support experience, basic Python scripting, familiarity with AI/ML models, AWS experience, Langsmith or comparable log-querying experience, and strong communication and organizational skills.
