Description
Gigs is hiring a Customer Support Operations Manager to own the end-to-end support experience across customer lifecycle stages, from launch readiness and implementation through post-launch optimization. The role partners with customers, analyzes activation and performance data, identifies root causes, translates insights into product and engineering improvements, builds runbooks and workflows, and uses AI to automate work. It requires at least four years of experience in a demanding operational environment, strong customer-facing and analytical skills, SQL and spreadsheet proficiency, and technical curiosity. The position reports to the Head of Support and offers a salary of $140,000 to $190,000, with regular time in a Gigs hub and occasional travel.
