Description
Jane is hiring a Team Captain to lead and develop a team of approximately eight customer support representatives. The role combines real-time coaching, customer-escalation support, demo and account-setup assistance, knowledge-gap analysis, quality-metric review, team culture building, and cross-functional change leadership. Candidates need five years of leadership experience in a high-touch customer service environment, strong coaching and communication skills, remote-team experience, and the ability to use data and insights to improve customer and team performance. The role offers an annual salary of $90,000 and a comprehensive benefits package.
