Description
Percepto is hiring an experienced Support Team Manager to own the full customer support organization, including an outsourced Level 1/2 team and an internal Level 3 team of four. The role manages support operations, KPIs, SLAs, workflows, quality, automation and AI initiatives, critical escalations, staffing, vendor performance, and knowledge management. It also requires hands-on technical troubleshooting across UAV/drone hardware, onboard software, cloud platforms, operating systems, networking, remote connectivity, scripting, automation platforms, and generative AI tools, while collaborating closely with operations, engineering, product, commercial, and safety teams.
