Description
Mashgin is looking for a remote, early-career Product Expert on their Support Team. This role involves becoming a product expert, handling global customer support tickets and calls, and ensuring issue resolution and customer success. The ideal candidate will possess excellent customer support, technical troubleshooting, and problem-solving skills, thriving in a culture of ownership, autonomy, and customer obsession. Responsibilities include diagnosing technical issues, managing customer escalations, leveraging various communication channels, reviewing support documents, and occasionally traveling for deployments.
