Description
The Biometric Systems Hosted Services Support Center candidate will provide phone and customer support for biometric personnel, log and troubleshoot issues, escalate or route calls, update case status, and assist with software selection and documentation. The role also covers installation, repair, and preventative maintenance of computers and related systems, troubleshooting software, hardware, and network problems, and providing data center monitoring and issue logging. Required knowledge includes IT support processes and software releases and deployment; preferred knowledge includes Kubernetes, pods, system alerts and logs, Azure, and MFA.
