Description
The Biometric Systems Hosted Services Support Center candidate will provide phone and customer support for biometric personnel, log and troubleshoot issues, escalate or route calls, update case status, and assist with software and hardware troubleshooting. The role also includes installing, repairing, and performing preventative maintenance on computers and related systems, supporting data-center monitoring and troubleshooting, and developing documentation and standard operating procedures. Required skills include IT support-center processes, software releases and deployment, Windows and Linux troubleshooting, cloud and database knowledge, and strong communication; Kubernetes, Azure, and MFA knowledge are preferred.
