Summary from listing
NEC is hiring a Support Technician in Irving, Texas for a hybrid role requiring periodic attendance at the office. The position provides first-level technical support to customers, field technicians, development teams, and internal personnel; troubleshoots software, hardware, procedural, and network issues; performs root cause analysis; documents and escalates incidents; and communicates case status through phone, email, Microsoft Teams, and ticketing systems. The role requires a high school diploma or equivalent, at least two years of technical support, help desk, or customer support experience, and basic SQL, Microsoft Office, ticketing, and troubleshooting skills. The anticipated salary is $44,500 to $64,500, with medical, dental, vision, and other benefits.
