Description
Thalamus is hiring a Service Desk Employee to serve as the first point of contact for customers, providing phone and ticketing-system support, managing user accounts and permissions, troubleshooting network equipment and basic technical problems, supporting hardware and company system solutions, and collaborating with colleagues to resolve cases. The role values customer service, problem-solving, teamwork, flexibility, and an interest in technology; extensive IT experience is not required, while phone-based customer service, ticket handling, technical support, and IT training are advantageous. The position offers secure employment, a collective agreement, a wellness allowance, a fixed monthly salary, pension, and other benefits.
