Support Technician at toca-social

TOCA Social is seeking a Support Technician to join their team in Paris (La Défense). The successful candidate will be responsible for logging, processing, and resolving technical requests using a ticketing tool, providing first-level diagnosis and remote troubleshooting, handling Level 2 support requests, and collaborating with technical teams. This role involves supporting IT/AV systems, POS systems, cameras, and other technical equipment, writing technical guides, managing priorities effectively, and participating in occasional projects.