Description
The Google Cloud Technical Support Engineer will partner with Support, Engineering, and other leadership to define the roadmap for technical support innovation across the AI/ML product portfolio. The role involves understanding customer issues, resolving complex technical problems, improving support processes and tooling, and overseeing launch readiness for new AI/ML products. It requires a bachelor's degree or equivalent practical experience, 9 years of technical troubleshooting experience, and expertise in Google Cloud Platform, ADK, Generative AI, AI model training and evaluation, web technologies, and AI-assisted code debugging. The position is based in Austin, Texas, or Sunnyvale, California, and offers a USD 150,000–217,000 base salary plus a 15% bonus target, equity, and benefits.
