Description
The Chief of Customer Experience will establish strategic direction for the customer experience office, direct and evaluate subordinate supervisors, develop business cases, use data analytics to support executive decisions, and coordinate with external stakeholders. The role requires a U.S. citizen, a Top Secret/SCI clearance, a favorable suitability review, and at least one year of qualifying experience leading and scaling a customer-centric IT or cloud organization across sales, customer retention, and ITSM operations.
