Description
The Switchboard Operator handles incoming calls, guest requests, reservations, wake-up calls, faxes, special deliveries, and emergency communications for The Pullman Hotel 24/7. The role requires knowledge of IRIS, Fidelio, Microsoft applications, and Opera PMS or similar systems, along with strong English communication, telephone etiquette, guest-service skills, and the ability to multitask in a fast-paced environment. The posting also includes onboarding, training, and coordination responsibilities for the department.
