Description
The Switchboard Operator manages incoming and outgoing calls, provides routine information, routes callers to appropriate departments or personnel, handles paging and emergency communications, and maintains records of calls and notifications. The role also screens and verifies demographic information, assists patients and external customers, and supports inpatient documentation for the Business Office. It requires 0–2 years of customer service, call center, or healthcare experience, with 1–2 years of switchboard experience preferred, along with telecommunications equipment proficiency, strong communication and organizational skills, and the ability to manage high call volumes.
