Description
Hewlett Packard Enterprise is hiring a Customer Engineering Escalation Engineer to lead complex, business-critical customer escalations involving switching and data center networking. The role owns end-to-end incident triage, root-cause analysis, customer stabilization, cross-functional coordination, executive communication, and documentation. It requires 6+ years of production switching and data center networking experience, 3+ years of modern data center fabric and overlay troubleshooting experience, and 6+ years leading high-severity incidents. The position is primarily onsite at an HPE office, with at least two days per week onsite, and offers a United States base salary of USD 136,500–276,500 in California.
