Description
The SysOps role is responsible for continuous monitoring of IT systems and infrastructure, incident detection and escalation, daily IT operations management, support for ITIL processes including incidents, problems, changes, configuration, and SLAs, KPI and service monitoring, coordination with technical teams and stakeholders, and continuous improvement of service management processes. The role requires vocational or university education, at least two years of experience in a similar role, and C1 English proficiency.
