Description
The Hosting Support Engineer investigates escalated technical cases, resolves and prevents production issues, manages and configures virtual and dedicated servers, handles incident response and escalations, develops support tools and scripts, and collaborates with engineering teams on root-cause analysis. The role requires 2 years of similar experience, strong English and communication skills, and in-depth knowledge of cPanel, WHM, email, FTP, SSH, Linux, WordPress, and Magento, including command-line operations. It offers work-from-home, hybrid, or work-from-the-office environments and includes health insurance, education and certification sponsorships, flexible leave, and other employee benefits.
