Description
The role is responsible for managing IT operational tickets, system backups and restores, hosting and networking assets, CMDB changes, monitoring and outage resolution, identity and SSO administration, patching, OS upgrades, endpoint management, and technical documentation. It requires 2 to 5 years of high technical experience with Cisco and Microsoft technologies, including virtualization, cloud, security, Azure, Active Directory, DNS, Windows Server, SCCM, Linux, and PowerShell, along with incident management, troubleshooting, and monitoring skills. The role requires willingness to work rotating 24x7 schedules, including weekends and holidays.
