Description
The System Support Analyst will work on a help desk team at the AMES Companies' Carlisle, Pennsylvania facility, handling ServiceNow request tickets and incidents, network and equipment installation, problem solving, and support for printers, computers, barcode equipment, and other hardware. The role also manages software and hardware environments, user accounts, training, and projects within service-level requirements. An associate's degree, two years of experience, and proficiency with O365, MS Azure, Active Directory, networking, PC repair and installation, printers, and Meraki devices are required; ServiceNow experience is helpful. The position is primarily office-based and does not offer visa sponsorship.
