Description
Netflix is hiring a Systems Analyst, CS Workforce Management to administer, configure, integrate, validate, and troubleshoot its global Workforce Management platform and related tools. The role partners with Operations, Product, Engineering, Data Science, and other teams; supports third-party integrations; reconciles data from ACD, CRM, and data warehouse sources; manages user provisioning and licensing; and develops technical standards. Candidates need a BA/BS or equivalent experience, at least three years of third-party WFM contact center application experience, routing-platform experience, Generative AI exposure, advanced spreadsheet skills, and strong troubleshooting and collaboration abilities. The role pays $95,000 to $147,000 annually, with benefits including health plans, retirement matching, stock options, and paid leave.
