Description
SBA Communications is hiring a Systems and Processes Analyst II to support its Global Operations Platform. The role serves as a liaison among users, project and IT teams, and external vendors; provides user support and incident resolution; tracks service requests; documents business requirements and workflows; translates operational needs into functional requirements; participates in testing, change validation, and deployments; supports training and adoption; and identifies process and operational improvements. The position requires higher education in a relevant field, enterprise application or service-desk experience, incident-resolution experience, familiarity with Jira, ServiceNow, Microsoft 365, or similar tools, strong analytical and organizational skills, and fluent English. ITIL, Jira Service Management, ServiceNow, continuous process improvement, integrations, and global-environment experience are preferred.
