Description
AWS Operations Management is hiring a Support Engineering Manager to lead a global support engineering team and transform operations from reactive troubleshooting to proactive automation and engineering excellence using agentic AI. The role oversees incident management at scale, follow-the-sun support, root-cause analysis, process automation, SLA performance, team development, and cross-regional operational strategy. Candidates need experience managing system or software development teams and hands-on systems engineering, networking, storage, operating systems, automation, monitoring, deployment, systems administration, network engineering, or software development engineering, along with distributed system management experience.
