Description
The Systems Engineer – Tier 1 provides first-level technical support to client end users for workstation and Microsoft Windows issues, manages service requests and incidents, tracks SLAs and KPIs, and handles repeatable service desk tasks for Emerge’s managed services clients. The role requires experience in a managed services or call center environment, first-level technical support, service ticketing, and client relationship management, with occasional onsite travel and potential staff augmentation support.
