Description
Free Pro is hiring a Systems Support Engineer to support customers and teammates across its XPR offerings. The role operates customer platforms, monitors infrastructure, handles incidents and change requests, escalates Level 2 system issues, supports support technicians, writes runbooks, provides event reporting, participates in HO/HNO interventions, and joins the on-call rotation. Candidates need an engineering or telecoms/networks degree, at least three years of similar experience, and proficiency with databases, operating systems, storage and backup solutions, Ansible, OpenStack, Docker, and networks. The position offers telework after onboarding, health insurance, and other employee benefits.
