Description
Superloop is hiring a Systems Support Team Leader to lead a 24x7x365 Systems Support Centre team responsible for monitoring, triage, incident response, customer call handling, and operational support for critical applications, APIs, databases, integrations, and platforms. The role coordinates with engineering, product, service delivery, and third-party vendors; manages Datadog observability, incident classification and communication, ticket hygiene, handovers, and recurring-issue improvements; and creates operational documentation. The position requires experience leading technical support or production operations teams, incident triage in high-availability environments, Datadog or similar observability tools, and first-level technical investigation across cloud and application systems. The role offers three days per week in the office, along with broadband, a mobile SIM plan, and other workplace benefits.
