Description
Alight is hiring an Analyst – Operations for Full Case Management to support a Service Center delivering timely and accurate customer service through phone and web chat. The role spends 80% of production time on calls and 20% reviewing claims, explains complex client plans and provisions, maintains quality and service-level targets, documents interactions, and helps identify process issues. Candidates need a listed undergraduate degree with at least 55% aggregate marks, 4–6 years of international customer service voice experience, strong communication and analytical skills, basic computer skills, and availability for evening or night shifts.
