Description
The TAC Associate provides technical and functional support for Interactive Brokers’ Trader Workstation, including connectivity, network testing, Java configuration, security protocols, two-factor login issues, and wide-scale problem management. The role troubleshoots software issues, liaises between clients and internal teams, tests and escalates bugs, and manages escalations to development. Candidates need two years of Windows/Mac software and hardware support, connectivity and networking experience, Java familiarity, strong communication skills, and fluency in English and Russian.
