Description
The Tactical Process Manager at Proximus NXT is responsible for overseeing and optimizing various tactical processes within IT service delivery. This includes ensuring stability, security, and predictability of service delivery, identifying risks and bottlenecks proactively, and collaborating with cross-functional teams like Operations, Engineers, and Service Delivery. The role involves analyzing trends, setting KPIs, guiding audits, and supporting continuous improvement initiatives to enhance overall service delivery.
