Description
april is hiring a full-time, U.S.-based seasonal Tax Concierge Specialist to support Pro customers through chat, answer tax questions, assist with document gathering, provide return-status updates, conduct outreach, resolve issues, and meet service-quality goals. The role requires at least three years of customer service or customer support experience, familiarity with tax forms and concepts, CRM or ticketing-system experience, and proficiency with digital customer-support tools. The position runs from December/January through April 30, 2027.
