Summary from listing
NTT DATA is seeking an L2 UC & Video Engineer to resolve escalated unified communications and video conferencing issues, administer Cisco CUCM, Unity Connection, Cisco Emergency Responder, Webex, and related gateways, monitor system performance, manage changes and releases, maintain documentation, and collaborate with OEM vendors. The role requires hands-on Cisco UC and Webex experience, VoIP protocol knowledge, ITIL incident and change management knowledge, and the ability to work in a 24/7 support model. A degree in IT or networking and relevant Cisco or ITIL certifications are preferred.
