Team Captain at Boldr

Department: Client Experience

Setup: Hybrid
Location: Pasig, Metro Manila
Type: Full-time
Level: lead/mgmt
Posted: Sep 17, 2026

Description

Boldr is hiring a Team Captain to manage and develop a customer support team, including coaching, performance reviews, attendance monitoring, training, KPI oversight, logistics, internal coordination, and complex client issue resolution. The role requires US business-hour availability, a relevant bachelor's or college degree, three years of supervisory experience in an eCommerce customer support environment, SaaS or troubleshooting experience, knowledge of ticketing and CRM systems, and strong communication and problem-solving skills.

Required Skills

Coaching
Performance reviews
SaaS
Ticketing systems
Cloud applications
Data Science
Machine Learning
Content moderation

Additional Information

Minimum Education: Bachelor's or college degree in a relevant discipline
Required Previous Experiences: Three years of supervisory experience in an eCommerce customer support environment, especially email and chat support, with coaching skills
Experience supporting SaaS products or troubleshooting non-voice chats, emails, and SMS
Preferred Qualifications: General understanding of content moderation
Strong knowledge of ticketing and CRM systems and workflow management
Intermediate knowledge of cloud-based applications and Microsoft Office
Willingness to learn Data Science and Machine Learning
Excellent verbal and written communication skills
Ability to quickly learn and navigate new technology, systems, and applications
Translation Company Name: Boldr