Description
Eucalyptus is hiring a Team Lead to manage and develop the Manila support team, oversee ticket queues and workload balance, conduct performance reviews and coaching, analyze customer-service metrics, manage escalations, and drive process improvement. The role requires at least four years of full-time leadership experience in a startup, international, or technology company, strong communication and problem-solving skills, and the ability to work full-time in a hybrid arrangement during APAC customer hours from a home workspace in Metro Manila.
